Frequently asked questions

How long does it take to make and ship a piece?

All of our pieces are made-to-order, from scratch. Please allow up to a week for the production of your piece. You will be alerted by email when your piece ships.

Where do you ship to?

We’re based in the USA and we ship internationally. Shipping costs are calculated at checkout.

Do you take commissions?

We certainly do! Please contact us and fill out our commission inquiry form.

What is your return policy?

All of our pieces are made to order. Therefore, we cannot accept returns, even if the pieces have not been used.

If, however, an order has broken in transit or is defective, please contact us so that we may arrange a repair or replacement.

How do you make your pieces?

The process of creating our jewelry and tabletop designs is complex, yet ensures the finest quality, durability and allows maximum customization.

Each design begins as a blank piece of paper. After multiple rounds of concept sketches, the final draft is turned into a CAD drawing, which is then fed to a laser or plasma cutter.

Several prototypes are created and adjusted before a design is ready for market.

Once the constituent parts for a piece are cut, they are carefully cemented with an ultra long-lasting, waterproof adhesive. The piece is polished as soon as this has cured, after which any glass crystals are set. After a further polishing step, the piece is ready to be used.

From start to finish, a piece takes several days to complete and cure.

What are your pieces made of?

We work in a wide range of materials, though our favorite medium is an acrylic resin, backed with a vacuum-metalized mirror and sealed with a scratch-resistant coating. The end result is as reflective as a glass mirror, whilst being shatter-resistant and half the weight of glass, yet 17 times stronger.

90% of every Imperial Forge piece is made of custom parts, designed and cut in our Washington state workshop. All of our crystals are glass. We use German/Czech crystals and Swarovski® crystals.

Any metal pieces used in our designs are silver or gold plated. Some designs also feature felt or velvet backing.